Installation help

Two minutes flat, promise. Choose your phone, follow the steps, and if you get stuck: our troubleshooting checklist fixes 9 out of 10 problems.

1. Install your eSIM (at home, with Wi-Fi)

• 📱 iPhone Tutorial — Settings → Cellular Data → Add eSIM → scan the QR code.
• 🤖 Android Tutorial — Samsung, Pixel, Xiaomi: the exact path depends on your brand.

Your QR code is in your order confirmation email. Can't find it? Check your spam folder, or find your order in your account.

2. Activate it upon arrival

1. Turn off airplane mode.
2. Select the Toukan line for mobile data.
3. Activate data roaming on this line (mandatory and at no extra cost — the plan is prepaid).

3. Not working? The checklist

• ✅ Roaming activated on the Toukan line? This is the #1 cause of "no network".
• ✅ Is the Toukan line correctly selected for data (not just activated)?
• ✅ Restart your phone — yes, we know, but it really often works.
• ✅ Manual network selection: Settings → Carriers → choose a partner listed on your product sheet.
• ✅ QR not scanning? An eSIM QR code can only be installed once — if you've changed phones, please contact us.

Still stuck? We're here.

Simply reply to your order email or write to support: response in minutes, 7 days a week. And if we can't get you connected: fully refunded, that's our company policy.