Order tracking
Good news: an eSIM doesn't fly, it arrives by email in minutes. Here's where everything is.
Where is my order?
- 📧 Immediately after payment: you receive the confirmation email with your installation QR code. (Check your spam and Promotions tab.)
- 👤 Anytime: find all your orders, their statuses, and the details of each plan in your traveler account.
Statuses, translated
- Paid · eSIM sent by email — everything is good: the QR code is in your inbox.
- Pending — payment is being validated, the email will follow shortly after.
- Cancelled / Refunded — the amount will be returned to your payment method within 5 to 10 business days.
I haven't received anything
- Check spam / Promotions, and ensure the order email address is correct (visible in your account).
- Still nothing after 15 minutes? Reply to the confirmation email or contact support: we'll resend your QR code in minutes, 7 days a week.
What happens after receipt?
Head to the installation help: iPhone and Android tutorials, troubleshooting checklist, and the connected or refunded guarantee if nothing else works.